Privacy Policy

Introduction

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we disclose it, and the choices you have. It applies to personal data processed in connection with our website and services operated under the Vegas Nova Casino brand.

Information We Collect

We collect information that helps us provide, improve, and secure our services. The types of personal data we may collect include:

• Account details: name, email address, username, password, date of birth, and the preferences you select for your account.
• Identity and verification data: government ID, proof of address, and other information needed to verify identity when required by law or our policies.
• Contact and communication data: messages you send to our support team, feedback, and any other correspondence.
• Device and usage data: IP address, browser type and settings, device identifiers, operating system, pages visited, and activity on the site.
• Location data: approximate location derived from IP address or other technical signals.
• Marketing preferences: choices about receiving promotional messages and how you prefer to be contacted.
• Cookies and similar technologies: data collected by cookies and tracking technologies for site functions, analytics, and personalization.

How We Use Your Information

We use your data to deliver and improve our services, and to meet legal and safety obligations. Uses include:

• Creating, managing, and verifying your account.
• Providing customer support and responding to inquiries.
• Improving and personalizing our website and services.
• Detecting, preventing, and responding to fraud, abuse, and other risks.
• Communicating changes to our services, policies, and important notices.
• Performing analytics and generating aggregated statistics to understand service usage.
• Sending marketing communications where you have given consent or where permitted by law.
• Complying with legal obligations and cooperating with regulators or law enforcement when required.

Lawful Bases for Processing (including GDPR)

Where GDPR or similar laws apply, our lawful bases for processing personal data may include:

• Performance of a contract: processing necessary to provide services you request and to manage your account.
• Legal obligation: processing to comply with statutory or regulatory requirements.
• Legitimate interests: processing for purposes such as fraud prevention, security, service improvement, and defending legal claims, balanced against your rights and interests.
• Consent: where we rely on consent (for example, certain marketing communications or non-essential cookies), you can withdraw consent at any time.

Cookies and Tracking Technologies

We and our partners use cookies and similar technologies to make the site work, remember your settings, measure performance, and deliver relevant content. Categories include:

• Essential cookies: required for basic site functions.
• Preference cookies: remember choices you make on the site.
• Analytics cookies: help us understand how the site is used and how to improve it.
• Marketing cookies: used to deliver relevant promotional content, subject to your consent where required.

You can manage cookie preferences through our cookie controls and your browser settings. Disabling some cookies may affect site functionality.

Sharing and Disclosure of Personal Data

We may share personal data with third parties in connection with the operation and safety of our services:

• Service providers: companies that perform services on our behalf such as hosting, identity verification, customer support, and analytics.
• Business partners: parties that help provide features or promotions when you opt in.
• Legal and regulatory authorities: when required by law or to respond to legal process, to prevent fraud or harm, or to protect our rights.
• Affiliates and successors: in connection with corporate transactions such as mergers, asset sales, or reorganizations.

We require third parties to respect the security of your personal data and to process it only for specified purposes in accordance with our instructions.

International Data Transfers

Your information may be processed or stored in countries other than the one where you live. When we transfer data internationally, we take steps to ensure that appropriate safeguards protect your personal data, such as contractual protections or relying on an adequacy decision, where applicable.

Data Retention

We retain personal data only for as long as necessary to provide services, to meet legal and regulatory obligations, and to resolve disputes. Retention periods are based on the nature of the data and the purposes for which it was collected. Typical retention examples include:

• Account data: retained while your account exists and for a defined period after account closure to meet legal obligations and resolve claims.
• Verification documents: retained as required by regulation and for a reasonable period thereafter.
• Usage and analytics data: retained in aggregated or anonymized form where possible and for a timeframe that supports legitimate business needs.

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Right to access the personal data we hold about you.
• Right to correct inaccurate or incomplete data.
• Right to request deletion of your personal data, subject to legal and contractual restrictions.
• Right to restrict or object to certain processing, including profiling based on legitimate interests.
• Right to data portability where processing is based on consent or contract and carried out by automated means.
• Right to withdraw consent for processing based on consent.
• Right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise your rights, please contact us at [email protected]. We may verify your identity before responding. We aim to respond to requests within one month, or longer where permitted by law and complexity.

Automated Decisions and Profiling

We may use automated tools and profiling to help detect fraud, assess risk, and improve service delivery. Such processing is designed to protect users and the service. If automated processing has a significant effect on you, you may request human review or object to profiling where applicable. Contact us at [email protected] to raise concerns or request review.

Security

We use industry-standard technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or alteration. These measures include encryption, access controls, and regular security assessments.

No security system is completely foolproof. While we strive to protect your information, we cannot guarantee absolute security.

Children

Our services are intended for adults. We do not knowingly collect personal data from individuals under the minimum legal age to use our services. If we learn that we have collected personal data of a minor in violation of this policy, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy with a revised effective date and, where appropriate, provide additional notice. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, contact us at:

Email: [email protected]

You also have the right to lodge a complaint with a supervisory authority if you believe we have not handled your personal data in accordance with applicable law.