Responsible gambling

We encourage you to make choices that fit your life and to use the controls available whenever you need them. Small steps — like setting a deposit limit or taking a short break — can make a big difference.

Responsible Gambling Features

ERT provides a range of tools designed to help you manage your play responsibly. These features are available to all players and are intended to support healthy, controlled gambling habits.

Key elements include:

Account-based limits for deposits, losses and wagers to help you control spending.
Time-out and cooling-off options for short breaks or longer recovery periods.
Self-exclusion for players who need an extended or permanent stop to access.
Session reminders and reality checks so you can monitor how long you play.
Easy access to support: live chat, email and account tools are available to help apply or change settings.
Confidential handling of all responsible gambling requests, with respect for your privacy.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

Practical, easy-to-use tools let you tailor controls to your needs. Below are the main options and how to use them.

Deposit Limits

Set daily, weekly or monthly deposit caps to limit how much you add to your account over a chosen period.

How to set: Visit your account Responsible Gambling settings or contact support via live chat to request a limit.
Immediate effect: Reductions take effect immediately. Increases commonly require a cooling-off period (for example 24 hours) to prevent impulsive changes.
Examples: Typical minimums start from small amounts (e.g., the equivalent of AUD 20) and can be raised gradually if you choose.

Loss and Wager Limits

Limits on losses or wager size help prevent chasing and keep play within intended boundaries.

Loss limits stop play once cumulative losses reach a set amount within a period.
Wager limits cap the size of individual bets while wagering is active.
Set or change these limits through your account or by contacting support.

Time-Outs and Session Reminders

Short breaks are a practical way to pause without committing to a long-term change.

Time-outs: Temporary pauses that typically range from 24 hours to several weeks. Use them instantly from your account settings.
Session reminders: Configurable alerts that notify you after a chosen amount of play time to help you keep track.
Automatic break suggestions: If patterns indicate risky play, you may be offered a voluntary short break and information on support.

Self-Exclusion

Self-exclusion blocks access to your account for a chosen period when you need a longer-term or permanent stop.

How it works: Request self-exclusion via your account settings or contact support to activate the process.
Duration options: Short-term (weeks to months) or long-term (6 months, 1 year, or longer), including permanent exclusion.
Effects: While excluded, you will not be able to log in, place bets, or receive promotional messages. Attempts to reopen while excluded will be denied until the exclusion period ends.
Support during exclusion: We can provide information on support services and help with financial or practical next steps.

Third-Party Blocking and Financial Controls

If you prefer external restrictions, consider blocking tools and financial controls outside your account.

Banking controls: Talk to your bank about card or transaction blocks for gambling-related merchant categories.
Device or software blocks: Blocking software can limit access across devices for extra support.
Account closures: If you want help closing or limiting access across multiple accounts, contact support for assistance and guidance.

How to Request Changes

Use the Responsible Gambling section in your account to set or adjust limits and timers.
Contact live chat or email support for help applying settings or for questions about how they work.
All requests are handled confidentially. Staff will explain the effect and timing of any change.

Warning Signs to Watch For

Recognising early signs can help you act before problems grow. If any of the following apply, consider using the tools above or seeking support:

Spending more than intended or increasing deposits to recover losses.
Playing longer than planned, skipping other responsibilities, or neglecting relationships.
Feeling anxious, restless, or upset about gambling patterns.
Hiding gambling activity or lying about spending.
Using gambling as an escape from stress, debt, or personal problems.

Links to Support Organizations

If you decide you want extra help, confidential professional support is available. Below are the typical types of services people find helpful.

National helplines and local health services: Confidential phone or chat-based support, often available 24/7 for immediate assistance and referrals.
Counselling and therapy: One-to-one or group counselling can help address underlying issues and develop practical coping strategies.
Peer-support groups: Meetings or online communities provide shared experience and ongoing encouragement.
Debt and financial counselling: Specialist advisers can assist with managing finances, negotiating with creditors, and creating sustainable plans.
Emergency services: If you or someone else is at immediate risk of harm, contact local emergency services right away.

If you are unsure where to start, contact our support team and we will provide local, confidential service options and help you connect with appropriate professional resources in your area.

Remember: asking for help is a strong and positive step. Whether you set a small limit, take a short break, or seek professional support, we are here to support your choices every step of the way.